Director of Enrollment & Student Success

Northwest Technical College (NTC) invites applicants to join our team as a Director of Enrollment & Student Success. This position will supervise, lead, and direct the Admissions, Enrollment, Records, and the Student Success Center, and oversee the student experience from recruitment through successful program completion. The Director will build and strengthen relationships with academic affairs, enrollment management, program managers, faculty, and staff. They will collaborate with key stakeholders to move forward common goals regarding strategic enrollment management and guided learning pathways and participate in regular staff meetings, work group discussions, and decision-making as needed.
 
Responsibilities of the Director of Enrollment & Student Success include: 

• Admissions and Enrollment - Providing supervision and direction of the college-wide admissions department.  Planning, implementing, managing, and directing all functions to ensure potential and current students have the information needed for enrollment. Percentage of time: 45%
  • Developing, organizing, managing, and implementing the annual enrollment, recruitment, marketing, and budgetary plans.
  • Overseeing, leading, and directing the admissions activities including, but not limited to:
    1. Strategic planning and implementation of annual admissions strategies.
    2. Serving as Admissions Director for the college and attending system meetings.
    3. Serving as the Primary Designated School Official (PDSO) for the college (primary international college student contact), including all SEVIS reporting requirements as outlined in Immigration and Naturalization Service’s policies and procedures.
    4. Serving as the lead for PSEO Admissions and College in the High School enrollment.
  • Supervising the planning and implementation of special events related to admissions and enrollment such as open houses, career expos, campus visits, area counselor meetings, and college in the high school meetings.
  • Overseeing the processes and procedures for the creation and distribution of student inquiry and applicant data and information, i.e. Customer Relations Management (CRM) system, as aligned with technical support in Admissions at BSU.
  • Selecting, training, supervising, and evaluating departmental personnel.
  • Providing comprehensive statistical and data-informed analyses necessary to make sound policy decisions.
  • Resolving student disputes and concerns related to advising, registration, transfer, and graduation. 

• Supervising and Evaluating Department Staff. Percentage of time: 30%
  • Managing, supervising, and directing department personnel, including but not limited to hiring, coaching, and developing, promoting, rewarding, assigning and reviewing work, directing work, approving transfers, disciplining, suspending, discharging, and adjusting grievances to ensure that staff are skilled and available as needed. 
  • Ensuring projects are staffed correctly to meet objectives, deadlines and stay within budget, collective bargaining agreements and Minnesota State policies and procedures are implemented and appropriately enforced, all employment laws and regulations are implemented and enforced, and all employees and applicants receive equitable treatment.
  • Maintaining current on language in the Affirmative Action Plan and performing specific duties as may be assigned in the Plan.
  • Collaborating and coordinating with Director of Financial Aid and the Registrar to ensure effective daily operations.  

• Student Support – Career, Academic Support, Advising and Student Life. Percentage of time: 25%
  • Supervising and directing the academic support functions and student initiatives and programing of the Student Success Center, including testing services (TEAS, Accuplacer, Pearson, and others as identified), tutoring, student resource and library services. Staff supervising includes part-time mentors, part-time tutors, part-time test proctor, and student employees.
  • Managing NTC’s student success management system (currently EAB’s Navigate), helping to facilitate the implementation, goals, and day-to-day use of Navigate on the NTC campus while creating clear and attainable project objectives, communicating progress updates, and evaluating effectiveness.
  • Managing the Early Alert system including coordinating appropriate intervention strategies, referral for services, reporting to faculty/staff, and hosting professional development sessions for faculty.
  • Collaborating with staff from the American Indian Resource Center and Center for Diversity, Equity, and Inclusion on programming and support services.  
  • Promoting proactive retention activities and student engagement opportunities to create a welcoming, inclusive, and encouraging atmosphere for both online and on-campus students.
  • Co-advising NTC’s Student Senate and overseeing the annual Student Senate budget.
  • Performing Circulation duties in the charging and discharging of NTC library materials and equipment, including the issuance of overdue and fine notices, shelving materials, and participating in the compilation of statistics for inventory purposes. Managing library budget. Maintaining and caring of library inventory including software upgrades, purchasing, and adherence to library policy and procedures. 

• Supervisory experience including performance management, goal setting, and assessment.
• Experience in career and/or academic development or advising.
• Knowledge in recruitment, communications and marketing and retention planning.
• A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.   

• Master’s degree.
• Working knowledge of automated library system, (ALEPH/ALMA) inventory control systems, such as those required in the operation of a library, to track the status of requisitions, contracts, and orders.
• Experience with test proctoring, including virtual proctoring software and organizations (Proctorio, ATI, Accuplacer), as well as proctored exam scheduling and management.
• Ability to manage projects from inception through execution and evaluation sufficient to create clear and attainable project objectives, build project requirements, oversee cost, time and scope of projects, manage project constraints, and communicate progress and end results.
• Experience with federal, state and Minnesota State policies, procedures, and regulations.
• Knowledge of customer relationships management (CRM) or related software.

To Apply:
External Applicants: Apply for Vacancy Posting JR0000001083, on our career site:  https://minnstate.wd1.myworkdayjobs.com/en-US/Minnesota_State_Careers or at https://minnstate.wd1.myworkdayjobs.com/Minnesota_State_Careers/job/Bemidji/Director-of-Enrollment---Student-Success_JR0000001083.
 
Internal Applicants: All current employees will need to log in to the career site in Workday to apply for the position. Employees will search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

If you have any questions, please contact Mary Miller at mary.miller@bemidjistate.edu.