Technical Support Analyst

North Country Business Products
Job Description
North Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become a NCBP Employee-Owner!
This technical position will be the point of contact for our Grocery Point of Sale (POS) system customers when they call in with technical grocery computer system/software/network issues. This position can be located out of any of our locations, Bemidji, MN is preferred.
Hours: mainly 8-5 M-F, including some rotating weekends and working some holidays is required.
Job responsibilities:
  • IT troubleshoot and resolve at least 75% of escalated technical IT issues dealing with grocery store computer based cash register systems (i.e. networking, software applications, PC’s, scanners/scales, printers, pin pads, routers, access points, etc.)
  • Document new IT system problems/solutions in our knowledge base
  • Make minor IT database and programming changes to the grocery POS software applications (front end software and back office software)
  • Perform credit card change of services (COS), virtual technician (VT) installations, McAfee antivirus installations, and install/configure other programs as assigned by the Department Manager
  • Troubleshoot general IT issues – internet, network, printing, performance, etc.
  • Provide friendly and professional, internal and external customer service at all times
  • Keep current on new and existing grocery equipment and software; attend in-house and product specific training when requested
  • Work efficiently in high call volume and pressure situations
  • Will require sitting for long periods of time
  • Prior technical call center experience or POS software troubleshooting is preferred
  • 2+ year technical degree or experience in IT, Computer system and/or network education/experience required (Network+ preferred)
  • SQL and database experience is a plus
  • Excellent communication (verbal, written and listening), problem-solving, multi-tasking and data entry skills
  • Solid knowledge of Windows operating systems and Microsoft Office
  • Grocery Management experience strongly desired
  • Must be highly self-motivated, patient, proactive and have a strong work ethic
We offer a competitive compensation and benefits package that includes: 
  • Employee Stock Ownership Plan (ESOP)
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Plan
  • Flexible Spending Accounts (FSA)
  • 401(k) with match
  • Life Insurance
  • Computer Purchase Program
  • And more!
NCBP is an EOE.
Check us out at
NCBP is Employee Owned and Operated.
What does it mean to be an Employee Owner? Our Employee Owners consistently make decisions in the best interest of our company, our Customers and our shareholders (us!). As an Employee Owned company, everyone at NCBP is committed to your success because each and every one of us has a stake in it. Our profits are shared by all and are driven by our short and long term growth strategies and by creating raving fans of our Customers. When you work at NCBP, you get the satisfaction that comes from knowing that you own a piece of the Company that you help grow and prosper.
To apply click here:
Contact Information

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