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Small Business: Competing w/ Mass Retailers: Customer Service as Marketing
Date: February 23, 2010
Time: 9:30 AM - 11:30 AM
Event Description
Customer service comes in many different forms today. What are the expectations? What are the deliverables? What is the value at the end of the day? You’ll be challenged and motivated to look at your definition of customer service in ways you never imagined. By: Dave Heiling, BSU In the Marketing for Small Business certification programs, course participants will learn practical marketing techniques and strategies to increase the effectiveness of your marketing dollars. February: Competing with Mass Retailers: Customer Service as Marketing March: Radio and Newspaper and Direct Mail, Oh My April: Electronic Marketing
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